AI Voice Agents
AI voice agents for business in India
An AI voice agent is software that holds a spoken phone conversation: it answers calls, asks questions, gives information and records the outcome. Cognify builds voice agents in India for reminders, enquiry follow-ups and appointment confirmations, in Hindi and English, with a clear path to hand a caller to your team.
Scope
What is included
Call flow and script design
We write what the agent says, what it asks, how it handles interruptions and the points at which it transfers to a person, then test the wording with your staff.
Hindi, English and mixed speech
Voice and language selection for the people you call, including those who switch between Hindi and English mid-sentence, with tests on real accents.
Outbound calls
Calls for fee reminders, appointment confirmations, feedback and lead follow-up, sent from your list at set times and retried on a rule you choose.
Inbound answering
A number that picks up every call, answers common questions, takes messages and books slots, including outside office hours.
Telephony and system links
Connection to a phone number and carrier, plus links to your CRM, sheet or database so each call updates a record.
Transcripts, summaries and handover
A written transcript and short summary for every call, tagged by outcome, and a warm transfer or callback task when the agent cannot help.
Why it matters
Problems this solves
Missed calls that were enquiries
A missed call to a school office or property desk often goes to a competitor. An agent that answers every call captures the details and returns the call to a person.
Reminder calls made by hand
Staff spend afternoons phoning parents about dues or clients about visits. A voice agent makes those calls in one batch and records who agreed, who asked for time and who needs a person.
Slow first response to new leads
Interest fades within hours. An agent can call a new enquiry quickly, ask a few qualifying questions and book a conversation with the right member of your team.
Process
How we work
Script the call
We write the opening, the questions, the answers to common objections and the exact handover points. Your team reads and edits it.
Choose voice and language
We audition voices, check pronunciation of names, places and your terms, and set how the agent should handle Hindi, English and mixed replies.
Connect phone and systems
We link a number, your contact list and your record system, and set calling hours, retry rules and opt-out handling.
Test with your team
Staff call the agent and take its calls, trying awkward cases on purpose, until failures are found by us rather than by customers.
Go live in small batches
We start with a few calls, read the transcripts, adjust, and then scale up, with a person reviewing outcomes in the early days.
Results
Example outcomes
Every call answered or placed, with a transcript and a labelled outcome.
Reminders and follow-ups made on schedule without a person dialling.
A queue of callers who asked for a person, with their reason attached.
Call data in your own system, ready to filter by result.
Illustration
Example: a fee reminder call
An illustration of a short reminder call. The names and dates are invented and this is not a recording.
- AgentNamaste. This is an automated assistant from the school fee office. Am I speaking with the parent of Aarav?
- ParentHaan, boliye.
- AgentThis term's fee is due on the tenth. Shall I send a payment link on WhatsApp?
- ParentYes, please send it.
- AgentDone. If you would like to speak to someone in the office, I can arrange a callback.
Logged: link sent, parent agreed to pay by the due date, no callback needed.
Technology we use
A voice agent chains four parts: hearing, understanding, speaking and the phone line. We choose each part for the languages and call volume you need.
Industries served
- Educational Institutes & SchoolsFee-due reminders, admission enquiry calls and parent notices delivered in the language families prefer.
- Construction & Real EstateFirst calls to property enquiries, with a few qualifying questions and a site-visit booking for interested buyers.
- AMC ServicesCalls that confirm a service visit time, remind customers of renewals and log whether the customer will be present.
Pricing
How we price this
Voice agent costs have two parts. There is a one-time build covering script design, voice setup, integration and testing, and a running cost that follows usage: telephony minutes and speech and model charges, which providers bill by use and we pass through at cost.
The build price depends on the number of call types, languages and system connections. The running cost depends on how many calls you place and how long they last, which we estimate from a sample of your calls.
FAQ
Questions, answered
Can an AI voice agent speak Hindi?
Yes. Current speech systems handle Hindi, English and mixed speech, though quality differs by voice and by accent. We test with real recordings from your callers and tune pronunciation of names and terms before launch.
What happens when the agent cannot answer?
It says so, takes the caller's details and reason, and either transfers the call to your team or creates a callback task. We design these handover points into the script instead of leaving them to chance.
Will callers know they are speaking to an AI?
We recommend a short disclosure at the start of each call. It builds trust and avoids confusion, and most callers accept it when the agent is helpful and the way to reach a person is clear.
Are there rules for automated calls in India?
Yes. Calls for promotion are regulated, including preference registers and consent, while service calls such as appointment confirmations follow different expectations. We help you plan consent and opt-out, but please confirm obligations with your own legal adviser.
Can the agent update our CRM or spreadsheet?
Yes. Each call can create or update a record with the outcome, notes and transcript link, as long as your system has an API or accepts webhooks. We confirm this in the first call.
How many calls can it handle at once?
Unlike a person, an agent can run several calls in parallel, limited by your telephony plan and provider. We size this against your expected volume and test at that level before going live.
Let's talk
Tell us what you need
Share a few details and we will reply with how we would approach it. Prefer a chat? Message us on WhatsApp.
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