AMC Services
AMC management software
AMC management software tracks annual maintenance contracts, customer service requests, engineer visits and renewals in one place. Cognify, a Jaipur agency, builds it for service companies that maintain equipment, lifts, generators, IT systems or buildings, and automates ticket routing and renewal reminders so contracts are not missed.
Scope
What is included
Contract and asset register
Each contract with its customer, covered equipment, service schedule, start and end dates and terms, so anyone on the team can answer what a customer is entitled to.
Service ticket management
Requests arrive by phone entry, WhatsApp, web form or the customer portal, become tickets with a priority, and are assigned to an engineer with the contract details attached.
Engineer app for field visits
Engineers see their visits, navigate to the site, record work done, add photos and parts used, and collect a customer sign-off on the phone.
Preventive visit scheduling
Scheduled visits generate themselves from the contract, so planned maintenance is booked ahead instead of remembered.
Renewal reminders and quotes
Renewal alerts go to the customer and your sales staff before a contract ends, with the history of visits attached to support the renewal conversation.
Customer portal and reports
Customers check ticket status and past reports themselves. You see response times, repeat faults and revenue by contract.
Why it matters
Problems this solves
Tickets lost in chats
A complaint relayed by phone and a chat message becomes two jobs or none. Each request becomes a ticket with one owner and a visible status.
Contracts lapse unnoticed
Renewals depend on someone checking dates. Automated reminders start weeks ahead and flag contracts nobody has acted on.
No record of site work
Paper slips go missing and disputes follow. Signed digital visit reports with photos give both sides the same record.
Illustration
Example: one service ticket
An illustration of one ticket and its contract. The customer, equipment and times are invented and this is not a client record.
- 09:10Customer reports a fault on WhatsApp. A ticket is created and matched to an active contract.
- 09:11The customer receives a ticket number. The nearest available engineer is assigned and notified.
- 11:30Engineer arrives, records the fix and parts, adds photos and takes a signature on the phone.
- 11:45The customer receives the visit report and a request for feedback.
- 30 days before expiryA renewal reminder is sent with the visit history, and a task opens for the sales owner.
The ticket closes with a record, and the contract renewal starts without anyone checking dates.
Process
How we work
Follow a request through your business
We take one complaint from the customer's first call to the closing report, and one contract from signature to renewal, noting every hand-off.
Model contracts and assets
We capture the contract types you sell and what each covers, so tickets and visits can use that information automatically.
Build the office and field sides together
The dispatcher's board and the engineer's app are built together, since each depends on the other being right.
Pilot with a few engineers
A small group uses it on live visits. We watch where the app slows them and fix that first.
Roll out and tune
We load the remaining contracts, train the rest of the team and adjust assignment rules from real ticket data.
Results
Example outcomes
Every request logged as a ticket with an owner, a priority and a status.
Preventive visits scheduled from the contract with no manual diary.
Renewal reminders that start early and flag contracts nobody has followed up.
Visit reports with photos and a customer sign-off stored against the contract.
Technology we use
Field teams need tools that work in basements and on patchy networks, so we build the engineer side to keep working offline and sync later.
Services that fit
- Web & Mobile App DevelopmentThe dispatcher dashboard, the engineer's mobile app and the customer portal, built as one system.
- AI & AutomationTicket routing, escalation and renewal reminders that run on rules, with people on the exceptions.
- AI Voice AgentsVoice agents that take a first complaint call, confirm visit times and call customers about renewals.
- Custom SolutionsContract types, SLA rules and billing logic that match how your firm actually charges for service.
Pricing
How we price this
A firm with a few engineers and one contract type needs less than one with several branches, SLA tiers and spare-parts stock. Price follows the number of users, contract types, branches and integrations, plus whether engineers need an offline mobile app.
We usually begin with tickets and contracts, because that is where work is lost. You receive a written estimate for that phase, and preventive scheduling, billing and the customer portal follow as separate steps.
FAQ
Questions, answered
What is AMC management software?
It is a system that stores your annual maintenance contracts, creates and assigns service tickets, schedules preventive visits and reminds you about renewals. It replaces registers, spreadsheets and chat groups with one shared record.
Can customers raise a ticket on WhatsApp?
Yes. A customer message can create a ticket and receive a ticket number. Free-form messages may need a person to confirm details, and we set up the flow so the customer is never left without a reply.
Will engineers be able to use it without a network?
The engineer app can store visit details and photos on the phone and send them when the connection returns. We confirm what your engineers need in discovery, since some sites have no signal at all.
Can the system handle different contract types?
Yes. Comprehensive and non-comprehensive contracts, different service intervals and different response times can each be modelled, so a ticket shows what the customer is covered for.
Does it replace our accounting software?
No. It handles contracts, tickets and visits. Where your accounting tool has an API or a dependable export, we can pass invoices and payments across, and we confirm what is possible with your tool early.
Can we start with only ticketing?
Yes, and we suggest it. A ticketing and contract register replaces the most error-prone paperwork first, and you add scheduling, the portal and billing once the team is using it.
Let's talk
Tell us what you need
Share a few details and we will reply with how we would approach it. Prefer a chat? Message us on WhatsApp.
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